Deloitte is hiring for IT Operations Associate

Deloitte is hiring for IT Operations Associate

1. Company Name: Deloitte
2. Position: IT Operations Associate
3. Location: Hyderabad, India
4. Qualification: Bachelor’s Degree
5. Experience: Freshers/Experienced
6. Salary: ₹ 8 LPA (Expected)

Role Description

1. Respond to customer inquiries through multiple channels such as phone, chat, and web tickets.
2. Record, diagnose, troubleshoot, and resolve incidents and service requests.
3. Communicate effectively with customers from various regions including Americas, EMEA, and APAC.
4. Stay updated on outages and knowledge updates as communicated.
5. Resolve assigned incidents/problems, ensuring adherence to SLAs.
6. Work in a 24×7 shift environment to meet project requirements.
7. Report daily progress and seek guidance from supervisors as needed.

Skills and Experience Required

Technical Skills

1. Basic understanding of Microsoft Office applications (Outlook, Excel, Word, PowerPoint).
2. Troubleshooting skills to diagnose and resolve customer issues/requests.

Soft Skills

1. Strong verbal and written communication skills.
2. Flexibility to work in various shifts and environments.
3. Positive attitude for learning and team collaboration.
4. Problem-solving and analytical skills.

Experience

1. 6-18 months of prior work experience (preferably in service desk).

Education

1. Non-engineering graduates such as B.Sc. IT, BCA, etc.

Why Join Deloitte?

1. Opportunity to work in a diverse and inclusive culture.
2. Focus on professional development with mentorship and training opportunities.
3. Access to benefits supporting work-life balance and overall well-being.
4. Collaborative and innovative work environment.

Important Links

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